Consultia Linkroad Spain attended the XXI AUSAPE Forum 2026 in Santiago de Compostela, joining one of the key conversations shaping the future of the SAP ecosystem: how AI can help organisations reduce operational complexity and improve the way support teams work.
Represented by Carlos Jodra Martín and David Álvarez Díaz, the team presented Clarity, an AI assistant integrated into SAP and designed to reduce the operational burden of Level 1 support.
And the challenge is very real.
In many organisations, a significant share of support activity still comes from repetitive or low-complexity requests: process-related questions, error messages, password resets or user access issues.
Clarity is designed to act as an intelligent first line of support, helping users resolve these needs in real time through natural language, while drawing on the organisation’s own internal documentation and SAP context.
The result? Less operational noise and more time for what really matters.
By automating repetitive Level 1 requests, internal consultants and technical teams can focus on more complex Level 2 and 3 incidents, continuous improvement and higher-value initiatives, while users gain faster and more accessible support.
During the session, Rubén Sánchez Escrivá, CIO & Control Manager at INSYTE Instalaciones, shared some of the key benefits observed: faster resolution times, lower operational costs, a shorter learning curve and greater visibility into recurring SAP issues.
For us, the takeaway is clear:
AI creates real value when it removes friction, simplifies operations and allows specialist expertise to focus where it matters most.
That is the opportunity behind Clarity.
